Service certificates for social welfare and healthcare organisations

The Population Register Centre produces the server certificates needed for the use of Kanta Services for service providers and pharmacies as well as their IT service providers.

When joining signing up for the Kanta Service patient data archive you will need a system signature certificate. A system signature certificate is used to electronically sign documents that are not signed using healthcare professional certificates.

Apply for social welfare and healthcare service certificates via e-services.

Service certificates for social welfare and healthcare service providers include:

  • Server certificate for social welfare and healthcare service providers
  • Test server certificate for social welfare and healthcare service providers
  • System signature certificate for social welfare and healthcare service providers
  • Test system signature certificate for social welfare and healthcare service providers

Application for social welfare and health service certificates

Applying for a certificate will require that you register as an e-service user. At the time of registration, the user creates a customer account for the organisation they represent, and they can then invite other users or a technical contact to this account. Registration will require strong identification from the user.

In your application, list your organisation’s long name in accordance with Kela’s and the National Institute for Health and Welfare’s national coding service as additional information (e.g. for pharmacies Helsingin VI apteekki).

The applicant fills in the application and attaches the certificate request (csr file) to the application or alternatively invites a technical contact person to the account to attach the certificate request.

A system signature certificate application is complete and signed by the healthcare service provider that handles administration of the information system in question, although the technical maintenance of the service is outsourced to another organisation. An application can also be submitted by an actor entered in the National Institute for Health and Welfare’s Kanta provider register that is applying for a system signature certificate in their own name. In this case enter the following into the field marked technical contact person’s organisation: “Kanta provider”.

A service provider applying for a private social welfare and healthcare services system signature certificate must attach a certificate of conformity for their system to the application.

Delivery time

The customer can view the processing stages for their request in their own e-service account.

The delivery time for service certificates is at most five (5) work days, if the application has been filled in correctly and the necessary attachments have been submitted to the Population Register Centre. The service certificate is delivered to the applicant or the technical support person they have specified by email in der or pem format.

The application will expire if it has been pending for more than 6 months and it is completed incorrectly, or the necessary attachments are missing.

Certificate period of validity

A service certificate for health and social services is valid for at most 2 years.

Revocation of service certificates

A service certificate must be revoked if it is suspected that the certificate holder’s private key has been compromised. A certificate must also be revoked if it is no longer needed or its purpose changes. A revoked certificate cannot be reinstated.

The revocation request is submitted in the e-services. The mandatory information required for revoking the certificate is the serial number of the certificate.

  1. Log in to the e-services.
  2. Find the decision concerning the certificate you want to revoke in the “Issued permits and pending cases” list.
  3. Click the arrow symbol next to the “Open decision” icon and choose “Submit a certificate revocation request" / "Tee varmenteen sulkupyyntö”.
  4. Enter the serial number of the certificate, check the displayed information and send the revocation request.
  5. You will receive a notification in your email when the certificate has been revoked.

The certificate will be revoked within 24 hours after the revocation request has been sent.

For further information, contact vptuotanto(a)vrk.fi