Frequently asked questions about the Citizen Certificate
This page contains some FAQs about the Citizen Certificate.
If you lose an ID card or one is stolen, inform the police. You can file a report with the police using an electronic crime report form or by visiting a police station. Such reports abroad can be made to a Finnish consulate.
You can ask the police or an official at a consulate abroad to invalidate a card and revoke the certificates on it. You can also revoke a certificate yourself by informing the revocation service. The revocation service is available 24/7 every day of the week. Once the card has been reported and put on the revocation list, the card holder is no longer responsible for the use of its certificates.
If later on you find your lost card, please note that a revoked Citizen Certificate can no longer be used for purposes of identification in online services, and that a card reported lost no longer serves as proof of identity.
The card is not sent in the post to a home address, but is collected from a pick-up point. You will receive a notification when the card is ready to be picked up. The notification will come as a text message, by email or by letter in the way you chose when you submitted the application. If no notification comes, you can check with the police permit service or Finnish consulate abroad to see if there is something wrong with the order.
Yes. The information on the surface of the card or on the chip cannot be changed. If your name has changed and your ID card shows out-of-date information, it cannot serve as a travel document or proof of identity.
No need to do that. Using the identity card as a travel document or as proof of identity does not require activation of the Citizen Certificate.
In the following situations you must go to the police permit office (or when abroad, the Finnish consulate mentioned on the Ministry for Foreign Affairs website) to order a new activation PIN:
if the letter containing the activation PIN has not arrived in the post within two weeks
the activation PIN is hard to read
the activation PIN is lost
You need the activation PIN in the following situations:
if you have to create a new PIN/access code to replace one that has been forgotten.
If the activation PIN is lost, you can, if necessary, go to the police permit office or, when abroad, the Finnish consulate mentioned on the Ministry for Foreign Affairs website, to order a new one.
If your PINs are locked and you hold a personal identity card issued after 1 January 2017, you can unlock your PIN with the activation code, which acts as a PUK for your card. If you do not have the activation card to hand, you can order it at a police permit point or a passport issuing point at a Finnish consulate when you pay a personal visit.
If your PINs are locked and you hold a personal identity card issued before 1 January 2017, you can unlock your PIN with the PUK code. A code can be ordered at a police permit point or passport issuing point at a Finnish consulate when you pay a personal visit.
No. An examination of the card microchip will not reveal the services it has been used to access, or the services to which access rights have been specified for the card.
When your personal ID card expires, the certificates contained on the chip also expire (authentication, encryption and signature certificates), and they may no longer be used for e-services.
Certificates also expire automatically if you apply for a new ID card before your old one expires.
Please note that the encrypted data certificates on an old ID card cannot be accessed with the certificates on a new one. The old card has to be used to access it.
This is how to invalidate your old card:
If you need the certificates on the old card to process encrypted data, cut a piece out of the photograph in the corner of the ID card but leave the chip intact.
If you do not need the certificates on the old card to process encrypted data, you can destroy the expired card by cutting through the area where the chip is.